ONEST HEALTH LLC REFUND & RETURNS POLICY
At Onest, we wholeheartedly believe in our products, so much so that we offer a 100% satisfaction guarantee on all of our products and services!
Within our 100% satisfaction guarantee we also offer full, 30-Day Money Back guarantees on certain products as stated below.
What our 100% satisfaction guarantee is:
This guarantee ensures that we have 100% transparency with the ingredients in all of our products and the premium grade quality we stand behind.
If you suspect that the quality of our products isn’t up to standard, or that your product has arrived damaged, please contact email@example.com with photos attached and we’ll either re-ship the item in question or offer you a store credit!
In the rare case you have ordered an item that has been placed on back order, you will receive a refund for this item and the rest of your order will be fulfilled, as normal.
Delays: we aim to fulfill your order in a timely manner (usually within 24 hours although in rare cases, up to 72 hours) once an order has been shipped, you will receive tracking information via the email used when checking out. Please be advised that shipping delays with shipping carriers are out of our control and while we make every effort to ensure we only use the best carriers the industry has to offer, we do not guarantee a specific delivery time frame and delivery times given when checking out our estimates. Refunds will not be given for delayed shipping, although in some cases orders will be reshipped or store credits will be issued.
Sales and changes in price: prices are subject to change without notice, refunds or credits will not be given if a price has increased or decreased due to a sale or any other circumstance.
What our 100% satisfaction guarantee isn’t:
As we offer full ingredient and label transparency, refunds or store credits will not be issued for intolerances or allergies to our products unless specifically specified elsewhere. If you suffer from allergies or intolerances, please ensure you read the product page and check the ingredient list before ordering.
We do not offer “change of mind” or “lack of use” refunds or returns.
Onest Health LLC 30-Day Money Back Guarantee (The Onest Promise)
Our goal is to help you achieve your goals, which is why we offer a full 30-Day Money Back Guarantee on all of our products. Please note that this is 30 days from the date of your order being delivered. As stated above, we do not offer refunds for “change of mind” or “lack of use” so it is important that customers track their progress when using our products.
To process a refund request, please contact firstname.lastname@example.org for instructions on where to return the product you’re unhappy with. Please note that Onest Health LLC are not responsible for lost or stolen return items, so we highly recommend you opt for tracked shipping when returning these goods to us. Onest Health LLC does not cover the cost of returning these goods.
Onest Health must receive the returned goods within 30 days of your item being delivered for the refund request to be valid. Goods that are returned outside of this 30-day period will not be refunded, although a store credit may be issued.
Onest Health LLC is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims with the postal carrier. Onest Health is not responsible for any package(s) once it is in the hands of USPS, FedEx, UPS or any other carriers.
The customer is responsible for any reshipping costs & fees associated with orders, domestic or international, that are returned to us for either having an insufficient address, wrong address, unclaimed, etc. We do not cover/reimburse for shipping costs for returns/exchanges.
Once the refund is processed and accepted, the refund will be returned to the payment method on file. Please note that it can take up to 2 billing cycles for a refund credit to appear on your bank statement.