Dispatch and Delivery Policy
Australian Online Orders
Onest Health offers a flat rate standard shipping option to all Australian customers. We use Australia Post for all of our parcels shipped within Australia.
Australian Flat Rate Shipping (2-14 working days): $12.00
Free Standard Shipping on all orders over $150.00
Tracking Your Order:
Australia Post: www.auspost.com.au/track/track.html
Onest Health aims to get all orders dispatched within 1-2 business days of you placing your order. Onest Health do not ship orders on public holidays and/or weekends.
Onest Health does not take responsibility for any delays of your parcel/order from the moment it is handed to the courier driver.
United States of America Orders
Onest Health PTY LTD offers a flat rate standard shipping option, express shipping and free standard shipping on orders over $150.00 USD to all US customers. We use a 3rd party logistics company in the US to ship all of our orders so they will come from within the US. Shipping prices are below for the US:
Flat rate shipping (3-8 Working days): Price varies on weight
Express shipping (2-5 Working days): Price varies on weight
Free Shipping on orders over $150.00 USD (3-8 Working days): FREE.
Tracking Your Order:
https://us.mytracking.net/APC/track/
90% of orders from Onest Health will be dispatched within 1 business days of you placing your order. Onest Health do not ship orders on public holidays and/or weekends.
Onest Health PTY LTD does not take responsibility of any delays of your parcel/order from the moment it is handed to the courier driver.
Orders from International Customers (excluding USA)
Onest Health offers a flat rate standard shipping and express shipping option to all International customers. We use first mile and USPS for all of our parcels shipped overseas (excluding USA).
Flat rate shipping(5-15 Working Days): Price varies on weight
Express shipping(3-8 Working days): Price varies on weight
https://us.mytracking.net/APC/track/
Onest Health aims to get all orders dispatched within 1-2 business days of you placing your order. Onest Health does not ship orders on public holidays and/or weekends.
90% of orders from Onest Health will be dispatched within 1 business days of you placing your order. Onest Health do not ship orders on public holidays and/or weekends.
International Customers Please Read the Below (Especially UK customers)
Import taxes: You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them via the shipping carrier. These shipping and tax rates vary from country to country and also depend upon the products being ordered. Onest Health PTY LTD has no control over these charges.
Declaration of Value and Product Description: International shipments are processed with a commercial invoice as required to ship internationally. Customs may make additional requests based on local laws and regulations. Due to the complexity of some requests, we cannot guarantee that the additional information requested will be provided. The requests may differ depending on the order value, regulations, and other unpredictable factors.
Your shipping address, phone number, and email address: Please make sure your shipping address, phone number, and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. Onest Health PTY LTD is not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.
Customs & Regulatory information: Onest Health PTY LTD will not be liable for packages refused or held by customs for delivery. Onest Health PTY LTD does not take responsibility for any extra charged to the customer by customs/duty/VAT.
Address or other customer error: If a package is returned to Onest Health PTY LTD due to an address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only, minus a 10% restocking fee*, upon receipt of the returned package. This also applies to customer refusal of a package (in which the customer will have the cost of the return shipment taken from the total refund).
Violation of laws: If a package is returned to Onest Health PTY LTD due to a violation of a country’s laws or import regulations, the customer will be responsible for any and all fees billed to Onest Health PTY LTD as a result. A refund will be issued for merchandise only, upon receipt of the returned package. If an order is seized and destroyed by customs due to regulatory issues, the customer will not receive credit for the merchandise or shipping cost.
Notes on returned packages: If an order is rejected by customs or unable to be delivered, and the cost to return the goods is greater than the value of the goods, Onest Health will instruct the carrier to abandon the package. The customer will not receive a refund for the merchandise or shipping cost. If an order is rejected by you unwilling to pay the duties or taxes Onest Health will only accept the rejected order if the value of the package is more than the cost of shipping to and back again and 10% restocking fee. If the cost to return the items exceed the cost of goods then Onest Health will instruct the agents to destroy the package and no refund will be available (and you may still be liable to pay your customs duties and taxes). If we do accept the return of the goods your refund will be the total of your order minus the cost to ship the goods back to us (which in some cases is quite a hefty fee).
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.
Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.